Information We Collect

At Knowlioa Surna, we collect several types of information to provide you with our 3D art and animation educational services. When you create an account or enroll in our programs, we gather basic personal details like your name, email address, phone number, and billing information. We also collect technical data through your device and browser, including IP addresses, browser type, operating system, and how you interact with our platform.

Course-related information includes your project submissions, forum posts, quiz results, and communication with instructors. This data helps us personalize your learning journey and provide meaningful feedback on your 3D modeling and animation work.

How We Use Your Information

Your personal data serves several important purposes in delivering quality education. We use it to manage your enrollment, process payments, and provide access to course materials. Our instructors review your submissions and progress data to offer personalized guidance and constructive feedback on your 3D art projects.

• Delivering educational content and tracking your learning progress
• Processing enrollment applications and managing student accounts
• Facilitating communication between students and instructors
• Sending important updates about course schedules and program changes
• Improving our curriculum based on student performance analytics
• Providing technical support for platform-related issues

We also analyze aggregated data patterns to enhance our teaching methods and develop new courses that better serve the 3D art community. This analysis never identifies individual students but helps us understand broader learning trends.

Information Sharing and Disclosure

Knowlioa Surna takes a conservative approach to sharing student information. We never sell your personal data to third parties or use it for advertising purposes outside our educational mission. However, there are specific circumstances where we may share limited information with trusted partners.

We work with payment processors to handle tuition transactions securely, and these companies receive only the billing information necessary to complete your payments. Cloud storage providers help us maintain course materials and student projects, but they operate under strict confidentiality agreements.

Legal compliance may require us to disclose information in response to valid court orders, government investigations, or to protect the safety of our educational community. We will notify you of such requests unless legally prohibited.

Data Security and Protection

Protecting student information is fundamental to our educational mission. We employ industry-standard security measures including encrypted data transmission, secure server infrastructure, and regular security audits. All staff members with access to student data undergo background checks and privacy training.

Your account is protected by password authentication, and we encourage students to use strong, unique passwords. We monitor our systems for unusual activity and have incident response procedures in place should any security concerns arise. Course materials and student projects are backed up regularly to prevent data loss.

While we implement robust security measures, no online platform can guarantee absolute protection. We recommend that students avoid sharing sensitive personal information in course forums or project descriptions that might be visible to other participants.

Your Privacy Rights

As a Knowlioa Surna student, you have several important rights regarding your personal information. You can request access to all data we maintain about you, including course records, communication logs, and usage analytics. If any information is incorrect, you have the right to request corrections or updates.

• Access and review all personal information we have collected
• Request corrections to inaccurate or outdated data
• Download your course projects and submission history
• Limit certain types of data processing for marketing purposes
• Request account deletion after completing or withdrawing from programs

To exercise these rights, contact our privacy team using the information provided below. We typically respond to requests within 30 days and may need to verify your identity before making changes to your account or providing sensitive information.

Data Retention and Deletion

We retain student information for different periods depending on its purpose and legal requirements. Active student records remain accessible throughout your enrollment and for two years after course completion to support transcript requests and career services. Financial records are kept for seven years to comply with accounting regulations.

Course projects and creative work are preserved for five years after completion, which allows us to showcase student achievements (with permission) and helps alumni access their portfolio materials. Communication records with instructors and support staff are maintained for three years.

Cookies and Tracking Technologies

Our educational platform uses cookies and similar technologies to enhance your learning experience and maintain platform functionality. Essential cookies keep you logged in and remember your course progress, while preference cookies save your display settings and language choices.

Analytics cookies help us understand how students navigate the platform and which course materials are most effective. This data is anonymized and helps us improve navigation and content organization. We do not use advertising cookies or share tracking data with external marketing companies.

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. Our course delivery system requires session cookies to track your progress and maintain security.

International Data Transfers

Knowlioa Surna operates primarily within the United States, and most student data is processed and stored on servers located in California. However, some of our cloud infrastructure providers and educational technology partners may process data in other countries with adequate privacy protections.

When we transfer data internationally, we ensure that appropriate safeguards are in place through contractual agreements, adequacy decisions, or other legally recognized transfer mechanisms. Students from outside the United States are informed about these transfers during the enrollment process.

Children's Privacy

Our 3D art and animation programs are designed for adult learners and individuals at least 16 years of age. We do not knowingly collect personal information from children under 16 without verified parental consent. If we discover that we have inadvertently collected information from a younger child, we will delete it promptly.

Students aged 16-17 may enroll with parental consent, and we provide additional privacy protections for these younger participants. Parents have the right to review, modify, or request deletion of their minor child's information at any time.

Changes to This Privacy Policy

We review and update this privacy policy annually or when significant changes occur in our data practices or legal requirements. When we make material changes, we will notify all active students via email and post prominent notices on our platform at least 30 days before the changes take effect.

Minor clarifications or updates that don't affect how we collect or use your information may be made without advance notice, but we will always post the most current version on our website with the revision date clearly marked.